Shipping Policy

International Shipping

We offer Free Insured & Tracked Shipping worldwide, so everyone can enjoy our beautiful products! Unfortunately, we cannot speed up the international shipping or the transit time/customs clearance process, so sometimes shipping times may extend a bit, this is out of our hands.

All orders ship within 1-5 business days of purchase, depending on the shipping method.
Order cut-off time : 3 P.M. EST

• We offer two shipping options: Standard Shipping and Express Shipping.

  Standard Shipping:

  • Cost: $4.99 (Free for orders over $50)
  • Delivery Time: 7-15 business days

  Express Shipping via DHL:

  • Cost: $25.99
  • Delivery Time: 3-7 business days

 

SHIPPING TIME:

• USA: 7 - 15 days
• Canada: 7-15 days
  
• United Kingdom: 7- 15 days
• Australia and New Zealand: 7 - 15 days
• Europe: 7 - 15 days
• Rest of the world: 7 - 21 days

If you just received a shipment notification, please allow 1 to 6 working days for the tracking information to update.

WRONG ADDRESS:

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation.

MARKED AS DELIVERED:

If an item is marked as successfully delivered by the domestic postal service in your country (e.g. USPS/Canada Post etc.) to the correct address provided upon ordering but has not successfully arrived, you must contact the local post office and bring for us formal affidavit of a lost, stolen package or undelivered package. After that, we will endeavor to resend a replacement order to you.

This is left to the discretion contact@oplena.com, however in this specific scenario we cannot issue a refund.

Please contact us ASAP, so we can help at contact@oplena.com. Each case is different, so be sure to include all relevant information when contacting us.

 

Contact Us:

E-Mail: contact@novappy.com