FAQs
Frequently asked questions
Do they fit big or small?
If you are a half size and we don’t have your available, please size down. Keep in mind that our slippers are open toed and can cover a range of sizes.
Do they cure foot pain?
Most of our customers who experience foot pain say they help a lot! But, no they do not cure foot pain.
Although, The Cloudies do compress with each step and absorb the position of your foot, making it more comfortable then most footwear.
Are they as comfy as they look?
Yes, but they are slightly stiffer when you get them. Wear them for a week to break them in and they will soften up, or soak them in warm water for 30 minutes.
What material are our shoes made of?
The material is made of EVA. Ethylene vinyl acetate co-polymers are non-toxic.
They do not contain plasticizers or other additives. The high-quality EVA material is completely harmless and kind to the skin.
The material is used for insoles and shoes all over the world because it is durable and long-lasting.
So you have absolutely no need to worry about your health.
They are more stiff than advertised, why is this?
The EVA material we use is designed to break in overtime, they are supposed to be stiff right when you get them.
If you want to skip the “break in” period, then soak them in warm-hot water for 30 minutes.
Do they offer arch support?
No they don't have much arch support, but the material is designed to compress and relieve pressure off your feet.
Where are you guys located?
Our design, marketing and product launch teams are based in Europe.
Our products are manufactured in China. We offer high quality products at reasonable prices.
We have amazing feedback on our product, and if you don't like them, we have a very flexible return policy, so you don't have much risk...
What is the cost of shipping?
Not a cent! We ship all orders by free standard shipping (with tracking).
How long does it take to receive the order?
The estimated delivery time is 7 to 15 business days.
What is your return and refund policy?
You have the option to return a defective or incorrect product within 30 days of receiving your order for a refund. Please contact us via email at contact@oplena.com, including a photo of the defective or incorrect product.
How long does it take to process refunds?
We process refunds within one week of receiving the returned product.
What are your customer service hours?
Our customer service is available 24/7.
Can you assist me in choosing the right size of shoes?
Yes, on the product page, you will find a size chart to help you select the correct size of shoes.