What are the shipping times for your products?
We take 2-4 days to process your order and then 1-2 weeks to deliver it to you.
Do you ship anywhere in the world?
Yes, we do. We ship worldwide.
Where do we ship from?
Our office is located in Rennes, France. Our international warehouse is located in China.
Do you provide tracking information?
Yes, wait 3 days after your order and ask us via email at firstname.lastname@example.org .
Some items are missing from my order, what's going on?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will most likely arrive shortly.
I have received a damaged item. What can I do about it?
We are sorry to hear that. Simply send us an image of the damaged item in question to the email address: email@example.com and we will send you a similar replacement item as soon as possible.
Where are you located?
We are located in Rennes, France