Refund & Return Policy
Our policy lasts 30 days. If 30 days have elapsed since your purchase, we unfortunately cannot offer you a refund or exchange.
To complete your return, we require a receipt or proof of purchase.
To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
If you want to cancel/change your order you have 12 hours to do so. Please contact us at email@example.com or on our contact page immediately if you would like to cancel your order. If 12 hours have passed, we will not be able to cancel your order as it will have already been dispatched.
Your refund for a cancelled order will take 1-5 working days depending on your payment method. PayPal is instant whereas credit card/debit card buyers may have to wait a little longer.
We are not responsible for any error in the delivery address.
Refunds/Order return (if applicable):
To be eligible for a refund or exchange, you must first email us within 14 days of receipt of the product to firstname.lastname@example.org with photos of the damaged items. Upon receipt of the damaged item, we will send you a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Please contact us at email@example.com so we can send you our return address. Once the item is inspected we will refund you within 1-5 working days.
My Items are damaged
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at : firstname.lastname@example.org
Lost or stolen packages (if applicable):
Oplena is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Oplena will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
Exchanges (if applicable):
We only replace items if they are defective or damaged. Please contact us..
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs aren't refundable.
Once your returned item is received, we will issue you a full or partial refund of the purchase price.
If you are shipping an item over EUR 75, you should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.